PH965 Privacy Policy

PH965 is the data controller responsible for the personal information you provide when using our platform. Our registered Data Protection Officer (DPO) oversees all data privacy matters and ensures that PH965's data practices comply with Philippine law at all times.

We collect only the personal data we genuinely need to provide you with a safe, smooth, and fair gaming experience. We do not collect data for the sake of it, and we certainly do not sell your information to third-party marketers. Your data is used to run your account, process your transactions, keep your account secure, and comply with our regulatory obligations — nothing more, nothing less.

By registering or using the PH965 platform, you acknowledge that you have read and understood this Privacy Policy. If you have questions at any point, our support team and Data Protection Officer are here to help.

PH965 collects personal data in several ways — directly from you when you register or use our services, automatically through your use of the platform, and occasionally from third-party verification providers. Here is a breakdown of the types of data we collect:

We do not collect sensitive personal information (such as racial or ethnic origin, health data, or political opinions) unless specifically required for regulatory compliance, and only with your explicit consent.

PH965 uses your personal data only for the purposes it was collected. Specifically, we use your information to:

• Create and manage your PH965 account
• Verify your identity and confirm your eligibility to use the platform
• Process your deposits, withdrawals, and bonus claims
• Detect and prevent fraudulent activity, account abuse, and money laundering
• Personalise your gaming experience and recommend relevant games or promotions
• Monitor gameplay patterns for responsible gaming purposes and intervene when necessary
• Send you transactional notifications (e.g., deposit confirmations, withdrawal receipts)
• Send promotional communications, if you have opted in to receive them
• Comply with our legal and regulatory obligations under Philippine law
• Investigate and resolve disputes or complaints
• Improve our platform, products, and services based on aggregate usage patterns

Under the Philippine Data Privacy Act, PH965 relies on the following lawful bases for processing your personal data:

• Contractual necessity — processing required to provide you with our gaming services under the account agreement you enter into when you register
• Legal obligation — processing required for compliance with anti-money laundering laws, PAGCOR regulations, and other applicable Philippine legislation
• Legitimate interests — processing for fraud prevention, platform security, and service improvement, where these interests are not overridden by your privacy rights
• Consent — processing for marketing communications and the use of non-essential cookies, where we seek and rely on your explicit consent

Where we rely on consent as the legal basis, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

PH965 does not sell your personal data to third parties. We share your information only in the following limited and necessary circumstances:

• Payment processors: We share your financial data with Philippine payment providers (GCash, Maya, BDO, BPI, UnionBank, etc.) solely to process your transactions.
• Identity verification services: We may share your ID documents with licensed KYC (Know Your Customer) verification providers to confirm your identity and age.
• Game providers: Technical session data may be shared with our licensed game content providers (e.g., JILI, Evolution Gaming, Pragmatic Play) to deliver their games on our platform.
• Regulatory authorities: We are legally required to share certain data with PAGCOR, the Anti-Money Laundering Council (AMLC), and other Philippine government bodies when required by law.
• Legal proceedings: We may disclose personal data to law enforcement or courts if required by a valid court order or legal process under Philippine law.

PH965 uses cookies and similar tracking technologies to improve your experience on our platform, ensure security, and help us understand how players use our site. Here's what we use:

• Essential cookies: Required for the platform to function correctly. These include session cookies that keep you logged into your PH965 account. You cannot opt out of these without losing access to the platform.
• Security cookies: Used to detect fraudulent activity and protect your account from unauthorised access.
• Analytics cookies: Help us understand traffic patterns and usage behaviour so we can improve the platform. These are anonymised and aggregate in nature.
• Preference cookies: Remember your settings, language preferences, and platform customisations.
• Marketing cookies: Used only with your consent to show you relevant promotions. You can withdraw consent at any time via your account settings.

You can manage your cookie preferences at any time through your browser settings or the PH965 cookie preference panel. Note that disabling certain cookies may affect platform functionality.

PH965 retains your personal data only for as long as necessary to fulfil the purposes it was collected for, or as required by Philippine law. Here are the key retention periods we observe:

• Account data: Retained for the duration of your active account plus 5 years after account closure, in line with anti-money laundering regulations.
• Transaction records: Retained for a minimum of 5 years as required by Philippine AMLC regulations.
• Identity verification documents: Retained for 5 years after your last transaction or account closure, whichever is later.
• Support communications: Retained for 3 years after the closure of a support case.
• Marketing preferences: Retained until you withdraw consent or close your account.

When data is no longer needed, PH965 securely deletes or anonymises it in accordance with our data disposal procedures.

PH965 implements robust technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the PH965 platform
• Encrypted storage for sensitive data including financial information and identity documents
• Multi-factor authentication (MFA) options for PH965 accounts
• Real-time fraud detection systems that monitor transactions and login activity for suspicious patterns
• Regular security audits and penetration testing conducted by independent cybersecurity professionals
• Strict access controls — only authorised PH965 staff with a genuine business need can access player data
• Staff training on data privacy and information security best practices

As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by PH965:

• Right to be Informed — You have the right to know what personal data PH965 collects about you and how it is used.
• Right to Access — You can request a copy of the personal data PH965 holds about you at any time.
• Right to Correction — You can request that inaccurate or outdated personal data be corrected.
• Right to Erasure — In certain circumstances, you can request the deletion of your personal data, subject to our legal retention obligations.
• Right to Data Portability — You can request a structured, machine-readable copy of your personal data.
• Right to Object — You can object to certain types of processing, including direct marketing.
• Right to Lodge a Complaint — You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe PH965 has violated your privacy rights.

To exercise any of these rights, please contact our Data Protection Officer using the details in Section 12. We will respond to all valid requests within 30 calendar days.

PH965 strictly prohibits the use of its platform by individuals under 21 years of age. We do not knowingly collect personal data from minors. Our registration process includes age verification checks, and we reserve the right to request proof of age at any time.

If we discover that personal data has been collected from a person under the age of 21, we will immediately suspend the associated account, delete the data, and — if required by law — report the matter to the appropriate authorities.

Parents or guardians who believe their child has registered on PH965 should contact us immediately at support@ph965.best so we can take action without delay.

PH965 may update this Privacy Policy from time to time to reflect changes in our data practices, new services, or updates to Philippine privacy law. When we make material changes, we will notify registered players via email or a prominent notice on the PH965 platform at least 7 days before the change takes effect.

The most current version of this Privacy Policy will always be available at ph965.best/privacy-policy, and will show the date it was last updated at the top of the page. We encourage you to review this policy periodically.

Your continued use of the PH965 platform after any update to this policy constitutes your acceptance of the revised terms. If you disagree with the updated policy, you must stop using the platform and may request account closure.

If you have any questions, concerns, or requests relating to this PH965 Privacy Policy or our data processing practices, please get in touch with our Data Protection Officer. We're committed to addressing all privacy-related concerns promptly and transparently.

• Email (DPO): support@ph965.best
• Subject line: Privacy Request – [Your Full Name]
• Live Chat: Available 24/7 on the PH965 platform
• Response time: We aim to respond to all privacy requests within 5 business days and resolve them within 30 calendar days.